Customer Service


Ordering Processing

Items that are ordered from our website are billed upon dispatch to our shipping partner’s warehouse. Once a shipping ticket has printed, we cannot guarantee any changes or cancellations


All returns are subject to a 20% restocking fee unless items are defective. Please be certain that the parts you are ordering are the proper product(s) needed for your repair or job as a restock fee will be assessed on exchanges of incorrectly ordered parts.


Repairs should only be performed by qualified individuals. (and its shipping partners) cannot provide you with technical assistance on the repair of your products. (and its shipping partners) will not be held liable for damage to your power equipment, person or property in the attempt to repair a product.

International Orders (and its shipping partners) does not currently ship outside of North America. (and its shipping partners only ship to the United States and Canada. (and its shipping partners cannot ship an order placed on an international credit card to an address in the United States. No exceptions will be made to this policy.


Shipping Addresses

To enter a new shipping address when placing an order, please follow the three easy steps on a product page:

Step 1: Select “New Location” in the dropdown menu.
Step 2: Complete shipping address fields.
Step 3: After entering billing information, click “Continue” to save your address.

If you’ve created an account with and have already saved several addresses in your Address Book, you can log in to choose a saved shipping address, or you can add a new nickname at Step 3, as directed above. See My Account for more information

Shipping and Handling Charges

The shipping and handling charge depends on the destination and the value of your order. Please refer to the chart below. Delivery times are estimates; some items may take longer for delivery.

Estimated Delievery: 2-3 Business Days 2 Business Days 3 Business Days
Order:     Up to $14.99 $7.95 $12.95 $14.95
Order:     $15.00-$49.99 $8.95 $14.95 $16.95
Order:     $50.00-$99.99 $9.95 $16.95 $18.95
Order:     $100.00-$149.99 $10.95 $17.95 $19.95
Order:     Over $150.00 $11.95 $19.95 $21.95

Getting Location

Getting Location